Refund policy

Refund Policy

The satisfaction of our BEAUTIFUL customers is a top priority for us. We provide a thorough inspection of each item before it is shipped to you. We will gladly replace any item(s) that you order from www.shesbeautiful.com that you received in damaged condition. Our Headcloths are considered intimate items, therefore we do not offer returns or exchanges for any other reason. However, our Apparel items can be exchanged for a different size.

 If you received a faulty item, this is what you should do: 

In the unlikely event you have received a defective item or need to exchange apparel for different size, please email us at hello@shesbeautiful.com within 24 hours of receiving it with the following information:  

Your order number, a description, and photographic evidence. 

Unless proof of damage has been verified by a member of the support team, we cannot action a refund, credit or exchange. Once we've received the above information, we will work quickly and efficiently to ensure the problem is resolved instantly.  

Please do not return any damaged goods unless advised by a member of our support team, it may result in a slower resolution time and we don't always require the faulty item back.  



To start a return, you can contact us at hello@shesbeautiful.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@shesbeautiful.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned such as headcloths, as they are considered intimate items. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@shesbeautiful.com.