Shipping & Deliveries
You'll receive an order confirmation once you place an order, containing the details of the order. You can also email customer support (hello@shesbeautiful.com) for assistance. When your order ships, you'll receive a follow up email notice with your tracking number.
All orders are fulfilled within 1-5 business days from the date the order is placed. Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Please note: Currently we do not offer shipping internationally.
If damage occurred to the item(s) during shipment, please contact your carrier directly. We recommend that you retain the box, the packing materials and the items inside to help with your claim. We care about your experience with the carriers that we provide for your deliveries so please do not hesitate to let us know how they are doing. You can share your feed back with us at hello@shesbeautiful.com.
Refund Policy
The satisfaction of our BEAUTIFUL customers is a top priority for us. We provide a thorough inspection of each item before it is shipped to you. We will gladly replace any item(s) that you order from www.shesbeautiful.com that you received in damaged condition. Our Headcloths are considered intimate items, therefore we do not offer returns or exchanges for any other reason. However, our Apparel items can be exchanged for a different size.
If you received a faulty item, this is what you should do:
In the unlikely event you have received a defective item or need to exchange apparel for different size, please email us at hello@shesbeautiful.com within 24 hours of receiving it with the following information:
Your order number, a description, and photographic evidence.
Unless proof of damage has been verified by a member of the support team, we cannot action a refund, credit or exchange. Once we've received the above information, we will work quickly and efficiently to ensure the problem is resolved instantly.
Please do not return any damaged goods unless advised by a member of our support team, it may result in a slower resolution time and we don't always require the faulty item back.
Frequently Asked Questions
I think my package is lost, what do I do?
If you feel this has happened to you, we recommend tracking your item and then reaching out to your carrier. It is the responsibility of the carrier and all inquiries must be directed to the carrier. We are not responsible for lost or stolen packages, or any packages that are held in customs. Unfortunately, once an order has left our warehouse, we cannot be responsible.
With our shipping carriers you can track your orders and receive updates.
What is Shop I see it here at checkout?
With Shop you can track your orders, get delivery details, view order status updates, automatically track orders, manually add a tracking number. With Shop you can have peace of mind knowing where your package is.
I've received an incorrect item, what do I do?
We want to sort out any issues with incorrect items straight away.
If one of the items you received isn't what you ordered, please email us at hello@shesbeautiful.com within 24 hours of receiving it with the following information:
Your order number, a description, and a photo of the incorrect item. Please send it back to us and we'll exchange it for you as soon as it arrives back at our warehouse. Simply email hello@shesbeautiful.com for a return label.
How long do I have to return my item?
We accept US returns within 21 days of purchase. Refunds are issued to the original form of payment.
Please note that returned or exchanged merchandise must be unworn, undamaged, unwashed, and have the original tags still intact. Sale items are FINAL and cannot be returned or exchanged. If your item is damaged and your purchase date falls outside our standard return window, please contact hello@shesbeautiful.com and we’ll be happy to assist.
We will gladly replace any item(s) that you order from www.shesbeautiful.com that you received in damaged condition. We do not offer returns or exchanges on headcloth items for any other reason.
Apparel items can be exchanged for a different size.
You’ll need the email address associated with your purchase, or order number and shipping zip code — your choice. Next, you’ll receive step-by-step instructions and a prepaid shipping label, also sent to your email. Using the provided label, please drop off your package at any Post Office or USPS location.
How can I change my shipping address?
Unfortunately, after an order is placed, the shipping address cannot be changed. If you've entered an incorrect address, please contact us at hello@shesbeautiful.com and we will do our best to see if it can be adjusted. Even if you reach out immediately after placing the order, there is no guarantee that it can be changed, but we will try.
How long will it take to receive my order?
All orders are fulfilled within 1-5 business days from the date the order is placed. Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information.
All orders ship from our Texas warehouse.
How can I track my order?
You'll receive an order confirmation once you place an order, containing the details of the order. You can also email customer support (hello@shesbeautiful.com) for assistance. When your order ships, you'll receive a follow up email notice with your tracking number.
Do you offer international shipping?
Sorry! At the moment we do not offer international shipping.
If you'd like to see She's Beautiful in your country, let us know at hello@shesbeautiful.com